How to start with a Guaranteed Electronic Signature to deal with the necessary “paperwork”?

If you are starting to work with the portal, this guide is for you. It describes the basic steps so that you can use the portal for electronic communication with the authorities. Step-by-step links are provided for other useful information and articles to help you find your way around. You will also find more model situations in the “Instructions” section.

Step 1: Get your eID card *

• eID card – what is it?

The eID card is a Slovak ID card with an electronic chip.

• What do I need it for?

You log in to the portal and to your electronic mailbox. Used for authentication (identification).

• Where do I remember it?

At any document department of the District Directorate of the Police Force.

• How much will I pay?

4.50 euros.

Cases of fee exemptions can be found in the Annex to the Administrative Fees Act (item 22a).

•           Questions and answers

* For the purpose of authentication, it is also possible to use a residence permit with an electronic chip, an alternative authenticator, an authentication certificate or a means of electronic identification from another EU country (eIDAS node).

Useful info:

 When downloading the eID card, enter the BOK (personal security code required for login).

 At the same time, don’t forget to request the upload of signing certificates to the eID card chip, which will allow you to create a qualified electronic signature (KEP). You can also apply for certificates online later, more in the Handbook.

 Secure your smart card reader – you will receive one free of charge from the documents department.

Step 2: Install the software

• eID client application – for login.

• Drivers – to the card reader.

• Application for qualified electronic signature – for signing.

• You can find the software in the Download section in one installation file.

Useful info

 The user manuals and installation instructions published in the Download section will help you to install correctly.

 If you have a problem, write to us or call +421 2 35 803 083.

Step 3: Choose a service

• Navigation on the title page of the portal

You can search for the electronic service by navigating according to life situations located on the title page. Video tutorial

• Find a service

You can also find electronic services for citizens and businesses in the Find a service section.

• General agenda

Every office that has a mailbox set up on is automatically assigned a General Agenda service.

Useful info

 Electronic services are published by the public authorities themselves in the Find service section. Such services are e.g. services of the Commercial and Trade Register, Real Estate Cadastre, the Public Procurement Office, the Central Reporting Office, vehicle registration or services for the provision of social benefits of the Ministry of Labor.

 Step 4: Log in to your e-mail box

• Mailbox – what is it?

An electronic repository in which electronic messages and notifications are stored. The e-mail box allows you to communicate with the authorities electronically.

• What do I need it for?

The authorities receive electronic requests from citizens in the mailbox. The citizen’s mailbox activated for delivery is intended for receiving electronic decisions from the authorities.

• How do I remember it?

If you are over 18 years of age and are a citizen of the Slovak Republic, you have an electronic mailbox created automatically on the portal. If you are not a citizen of the Slovak Republic, it is necessary to apply for the establishment of an electronic mailbox.

• How much will I pay to set it up?

0 eur. If you are not a citizen of the Slovak Republic, you will only pay for the official verification of the signature on the application (EUR 2.87 at the notary’s office) and for the delivery of the application by post (EUR 0.65 per 2nd class letter).

Useful info

Mailboxes and Mailbox Login Guide

Mailbox User’s Guide

 Read the Questions and Answers section for information that can help you get started.